Privacy Policy
Last updated: September 17, 2025
Welcome to Shoreline Repairs & Renovations. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information on our website shorelinereno.ca (the “Site”) and in connection with our renovation and contracting services.
1. What kinds of information we collect
We collect personal information that you voluntarily provide or that we gather in the course of doing business. This may include:
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Contact information: name, email address, phone number, city/neighbourhood
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Estimate form details: project type, budget range, preferred timeline, property address, photos/files uploaded with your request, and any additional notes you provide
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Communications: messages you send us via contact form, email, phone, or other channels, and our responses
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Usage data: information about visits to our Site (via cookies, server logs, analytics tools), including IP address, browser type, pages viewed, and referring/exit pages
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Reviews or testimonials: if you choose to provide public reviews or feedback, these may be displayed on our Site with your name
2. How we collect your information
We collect your personal information in the following ways:
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When you fill out the estimate form on our Site
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When you contact us by phone, email, or other direct communication
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When you upload photos or files through the Site or send them by email
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Through automatic data collection when you visit the Site (cookies, analytics, server logs)
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From third-party services if you interact with Shoreline Reno through those services (e.g. Google Reviews, social media)
3. How we use your information
We use your personal information for the following purposes:
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To prepare and send estimates and respond to requests for service
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To follow up with you regarding consultations, appointments, project planning, and job scheduling
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To upload and review photos/files you provide, to help us evaluate your renovation needs
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To communicate with you about your project and our services
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To improve and personalize our services, website experience, and customer support
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To analyze Site usage, troubleshoot technical issues, and improve Site performance
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To maintain records required by law and to protect our legal rights
4. Cookies and analytics
We use cookies, log files, and analytics tools to understand how visitors use our Site. This helps us:
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Track the number of visitors
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Identify traffic sources
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Measure engagement with content
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Improve navigation and functionality
You may disable cookies in your browser settings, but some features may not work properly if you do.
5. Disclosure of your information
We will not sell your personal information. We may disclose personal information:
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To employees, service providers or agents, but only as needed to prepare estimates, schedule work, or perform services
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If required by law or legal process
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To enforce or defend our rights or property, or in connection with a legal claim
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In connection with a merger, acquisition, or sale of all or a portion of the business
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With your consent, or as otherwise disclosed at the time you provide the information
6. International transfers
If your personal information is transferred outside Canada (e.g., for website hosting or analytics services), we will take appropriate measures to ensure that your information is handled in accordance with Canadian privacy laws.
7. Data retention
We retain your personal information only as long as necessary to:
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Provide estimates and complete projects
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Maintain records of work for warranties, customer service, and compliance purposes
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Meet legal, regulatory or insurance obligations
8. Your rights and choices
Depending on where you live, you may have the right to:
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Access or correct personal information we hold about you
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Withdraw consent to certain uses of your information
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Request deletion of your personal data
To exercise these rights, please contact us using the information below.
9. Security
We use reasonable safeguards to protect your personal information, including:
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Secure servers and encryption
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Access controls for staff
No method of online transmission or storage is completely secure, but we take appropriate steps to protect your information.
10. Third-party links
Our Site may include links to external websites or services (e.g., Google Reviews, social media pages). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with a new “last updated” date. We encourage you to review this page periodically.
12. Contact us
If you have questions, concerns, or requests about this Privacy Policy or how your information is handled, please contact:
Shoreline Repairs & Renovations